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TERMS & CONDITIONS

CUSTOMER CARE

Terms apply to all orders placed via the online store Urban Glow.

1. Contracting Party
Store Urban Glow
📧 contact@storeurbanglow.com
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2. Orders

Clicking “Buy Now” = binding order.

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3. Prices & Payment

Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, AThese pple Pay, Google Pay.

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4. Shipping

Worldwide shipping. Delivery: 5–25 business days.

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5. Retention of Title

Items remain Store Urban Glow’ property until paid in full.

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6. Warranty

Statutory warranty applies.​

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7. Liability

Store Urban Glow is liable in cases of intent, gross negligence, or health/safety issues. Limited liability applies in other cases.

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8. Data Protection

See our Privacy Policy.

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9. Governing Law

Jurisdiction = Store Urban Glow’ operating country.

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10. Contact

📧 contact@storeurbanglow.com

PRIVACY & SAFETY

At Store Urban Glow, we value your privacy and are committed to protecting your personal information.

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1. Information We Collect

  • Personal Data: Name, billing/shipping address, email, phone number, payment details

  • Device Info: IP, browser, device type, time zone, cookies

  • Order Info: Products purchased, order history, preferences

2. How We Use Your Data

  • Process and deliver orders

  • Send transactional and promotional communications

  • Improve website and services

  • Comply with legal requirements

3. Sharing Your Information

We only share data with trusted providers:

  • Payment processors (Stripe, PayPal, Apple Pay, Google Pay)

  • Shipping/logistics partners

  • Marketing/email platforms (e.g., Klaviyo)

  • Analytics tools (Google Analytics)

👉 We never sell your data.

4. Data Retention

Kept as long as necessary for business or legal reasons.

5. Cookies

Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 contact@storeurbanglow.com

7. Security

Industry-standard security to protect against unauthorized access.

8. Updates

Policy may change over time — please review regularly.

9. Contact

📧 contact@storeurbanglow.com

WHOLESALE INQUIRIES

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your Wholesale Inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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